Refund Policy

Return Policy

We want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it

• The item must be in its original packaging

• Proof of purchase (receipt or order number) is required

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Gift cards

• Downloadable or digital products

• Personalized or custom-made items

• Perishable goods (such as food, flowers, or plants)

• Items marked as final sale

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at Jwhitton@mtsaquatics.shop.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Shipping costs are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos of the issue so we can make it right.

How to Start a Return

To initiate a return, please contact us at JWhitton@mtsaquatics.shop with your order number and reason for return.